The
Wellcrest was an unusual place to work. I had started when I was nineteen as a
bell boy, back when I was trying to “figure it all out” as if life’s unanswered
questions could be solved by escorting surgeons and CEOs to their rooms, toting
their monogrammed luggage and mistresses behind. Mr. Carter conducted my
interview.
“Have you worked in the hotel
industry before…Matt, is it?”
“It’s Max,” I said.
I looked around the tiny
office he had brought me to. It looked nothing like the rest of the hotel. The
walls were covered in decaying striped wall paper, a thick layer of dust
covered the file cabinet’s surface, a plant sat wilted in the corner although I
was pretty sure it was fake. Mr. Carter sat at a desk made of cheap wood with
his elbows digging into the newspapers stacked there. He wore emerald green
pants with a matching jacket, The Wellcrest uniform, only his jacket had a wider
lapel than everyone else’s because he was the general manager. He looked up at me, putting down my
limited resume.
“Well, whatever. “Have you
worked in the industry before?” was my question.”
“No, sir,” I said.
“Do you have a keen sense for
the area?”
“Not particularly sir, I just
mov…”
“Do you have a knowledge of
elevator safety?”
He looked at his nails and
sniffed violently causing the wrinkles in his forehead to protrude as his
eyebrows lifted with his nose.
“No”, I said growing
increasingly aware I wasn’t going to get the job.
“Can you lift a thirty pound
suitcase?” he said, sighing.
“Yes, sir.”
He stood up slowly, using the
cushioned arm of his chair, and extended his arm which resulted in a limp
handshake.
“Great. You’re hired.”
The
Wellcrest was a decent looking hotel. It certainly wasn’t The Plaza but it was
decent. The building was built in 1908 out of solid brick. Today, that brick is
faded and slightly crumbling but we made it work. A green, freshly vacuumed rug
always hung out of the front door on the cement leading guests under the
matching green, domed awning propped up by golden rods cemented into the ground
that always sparkled thanks to me. The hotel had an expansive main floor where
the bar, lounge, ballroom, and dining room were located. The main elevator was
to the right of the front desk and carried guests to one of the five floors
which occupied about 55 rooms, ten of which were suites. Each room was
relatively large and relatively well kept. I would learn soon after I started
that this wasn’t the hotel you took your wife to on your anniversary and your
kids to on your family vacation but instead the hotel you visited when you and
someone who wasn’t your wife wanted to get away for the afternoon.
Mr.
Carter began my “training” the Monday after my interview. We walked through the
main floor as he lazily pointed to each area as we passed.
“The dining room is through
those double doors. Dinner is at 5:30 because the only people who eat in there
are 93. Mr. and Mrs. Schlurman and they’re about to buy the farm any day now,”
Mr. Carter said, crossing his fingers.
“They eat here every day?” I
asked.
“Every god damned day,” he
said.
We passed the bar and the
lounge which was an erratic blend of old and new furnishings. The bar top was
made of dark, cherry wood with mitered corners and there were rows and rows of
full bottles against the wall. There were worn couches the color of pine trees,
the cushions discolored where people had sat for the past 60 years. On side
tables, under a shag carpet, were bubbled lamp shades sitting on wooden bodies
emitting light through the floral synthetic fabric. In the corner sat a piano
made of ebony, its lid propped open exposing the silver wires inside.
“At about 8 o’clock the bar
starts to get some action,” Mr. Carter said as we approached the front desk,
“whatever you see… ignore it. Eyes ahead.”
I stared at him as he
organized keys into the square slots against the wall behind us.
“Whatever I see?” I asked.
“Whatever. Whoever. Eyes
ahead.”
The
first night on the job wasn’t the worst I’ve ever had. Mr. Carter trained me in
elevator safety: “keep the guests calm”, he said, “But if they don’t shut up
keep them in there a little longer even after it’s fixed. I don’t need to hear
that.” Then, he trained me in the art of luggage carrying: “Pick it up, drop it
off. Don’t let it drag.” Finally, he told me if a guest had a question, he
informed me they rarely do, answer to the best of my ability and if I didn’t
know the answer: “don’t send them to me. Lie.”
That
evening began with the arrival of Mr. and Mrs. Schlurman at 5:25. Mrs.
Schlurman walked behind her husband at a glacial pace. Her back arched as she
shuffled, the pearls around her neck swung side to side. Mr. Carter exhaled
deeply when he saw them.
“Hello, Mr. and Mrs.
Schlurman. Table for two?” he asked lazily.
“We’ve been coming here every
night for 25 years, Carter and every night you ask the same question,” Mr.
Schlurman spoke at the same pace his wife walked, “and it’s always just the two
of us.”
“Follow me,” Mr. Carter said.
Mr. Schlurman looked up at me
before entering the dining room.
“New boy, Carter?” he asked.
“Yeah, he’s new,” Mr. Carter
said, looking at his watch.
Mr. Schlurman looked me up and
down and took off his maroon fedora before speaking.
“I like my scotch dry,” he
told me.
“He’s not a waiter, Mr.
Schlurman,” Mr. Carter said sighing, “He’s the bell boy.”
He looked me up and down again
and said, “Well, I still want it dry.” He started to walk again and yelled over
his shoulder, “Come on, Gladyce. We don’t have all night.”
It
was never easy for me to stand still. A bell boy is supposed to stand
completely still with his arms behind his back but Mr. Carter never held me to
it. I stood next to the front desk waiting for Mr. Carter’s return when a woman
walked into the hotel. I straightened up waiting for her to approach the desk
to check in but she took a quick turn into the lounge. I tried to remember what
Mr. Carter had said, eyes ahead, but
I couldn’t help it. She walked past the faded couches and nodded to the
bartender who was drying glasses behind the bar. She approached the piano and
took white sheets from her purse balancing them in the notch of wood above the
keys. Her blonde hair fell over her shoulders in thick waves before she tucked
it behind her ear. She sat on the bench and the wood creaked. She smoothed the
blue chiffon of the dress in her lap and it fell to the floor and hung around
the piano bench. She straightened the sheet music. Her fingers hovered over the
keys before she began to play. Mr. Carter returned to the front desk knocking
me out of my daze.
“Take them God. They’re
ready,” he said looking up at the ceiling.
“Are they really that bad?” I
asked.
“They’re a nightmare. The man
must have 97 hats, he wears a different one every night. I only put up with
them because they’ve spent thousands and thousands of dollars here over the
years,” he said, straightening his lapel.
“Who is that woman?” I asked.
Mr. Carter looked up and down
again quickly before answering.
“Oh, that’s Sheila,” he said,
rubbing out a stain.
“How long has she been playing
here?”
“Long time. She’s highly
requested,” he said, not looking up.
Just
then a man walked through the front doors. I straightened up again but when Mr.
Carter didn’t I relaxed. He was older with graying hair but didn’t walk like
the Schlurmans. His suit was fitted around his gut and his shoes squeaked on
the tile when he walked. He walked into the bar and promptly sat on the first
stool with a direct view of Sheila. The bartender brought him a drink without being
asked but the man never took his eyes of Shelia.
At
one point in time the Wellcrest was a beautiful hotel. Or so I’ve heard. Mr.
Carter said that before he came to work here it was most popular hotel in the
city among the elite. The hotel held banquets with tables covered in white
linen and gold accented china. The doors to the ballroom were always open and
big band, swing music flooded the lobby. Somewhere between then and now,
something changed. Mr. Carter said it was the war. I think the employees just
got lazy. I imagine Mr. Carter working in The Wellcrest during its prime,
escorting guests in the right direction, smiling, and his lapel crisp. I looked
over at him leaning against the front desk, his right foot crossed over the
other, using his tongue to get something stuck out of his teeth. Before I can
ask more about the old Wellcrest, the front door yanks open and a lanky woman
is headed for the front desk. She wore a short, orange dress with a black peter
pan collar that covered only half of her protruding collar bone. Her black
boots made her even taller and reached the middle of her thigh. This time Mr.
Carter straightens up.
“Stay here and man the desk,”
he says through gritted teeth, “I’ll be back in about an hour.”
Before I can protest he has
swung himself around the front desk and headed for the elevator where the woman
is already standing. He wrapped his arm around her tiny waist and looked over
his shoulder before slipping into the elevator. While he was gone I checked in
a man in his 50’s, and a woman who could have been his daughter, with no
luggage. I brought Mr. Schulman his scotch because for some reason he requested
I bring it and I helped Mrs. Schlurman out of her chair when they had finished
their dinner. The elevator dinged and out stepped Mr. Carter and the orange
dress. She walked to the front door with a black duffle in one hand as she
fixed her hair with the other. Mr. Carter smoothed his lapel from behind the
desk and looked out into the lobby.
“Who was that woman?” I asked.
“Eyes ahead,” he said.
The
next night wasn’t much different. Mr. Schlurman wore a blue fedora and his wife
wore dainty gold chains. Shelia had on a red silk dress and the man who watched
her wore the same suit as before. And when the boney woman arrived she wore
white. This time when Mr. Carter went upstairs with her he took something
wrapped in a brown paper bag from under the desk with him. There was nothing to
do while Mr. Carter was gone. No one requested a drink and no one checked in so
I stood and listened to Shelia play from behind the front desk. I watched her
fingers move swiftly over the keys and her body sway to the music she made.
Tonight,
the man who watched her got up from his seat at the bar and moved closer to
her. He walked over to the piano slowly with his drink in his hand. The gold
liquid rocked back and forth against the sides of his glass coating them in
shimmer. When he reached the piano he put his drink down on hard. Now standing
behind Shelia he bent over so his face was next to hers. She tried to move but
he grabbed her bare shoulder, his fingers making dents in her skin. Her fingers
slid against the wrong keys altering the melody. He dipped his head into her
neck and whispered something in her ear. The music stopped entirely until he
stood up straight. She inhaled and her fingers began to move. Gershwin. He
traced his finger from one shoulder, across her bare back, to the other before
retrieving his drink and walking back to the stool where he sat, with a smirk
on his face, to watch some more. He looked around the rest of the lobby and
eventually met my gaze. His smirk disappeared and he returned a cold stare. I
looked down quickly and began fidgeting with papers that had been left under
the front desk. What was first a diversion tactic had now caught my attention.
Bills and letters covered in red stamps had been shoved under there. Past due
notices, foreclosure warnings, money transfers. I felt a hand on my shoulder
and I jumped.
“What are you doing?” Mr.
Carter asked.
“Nothing, nothing. Looking
for… a key,” I stammered.
“Well, it’s not under those,”
he said as he gathered them up while watching the white dress walk out of the
hotel, black duffle in hand. He took the stack and placed it under his arm
walking around to the other side of the front desk, like he was a guest, and
leaned over.
“If you’re smart, you’ll keep
quiet about these,” he whispered.
Avoiding his stare, I nodded
and glanced past his shoulder into the dining room at the table where Mr. and
Mrs. Schlurman have their dinner. Mr. Schlurman had his face three inches from
his soup and hadn’t noticed his wife’s face laying in hers.
“I think Mrs. Schlurman is
dead,” I said, deadpan, “Maybe we should do something.”
“We could,” he said and then walked with his stack of secrets into his
office.
This
went on for weeks. Shelia kept coming to play her music and the man kept coming
to watch. To touch and to terrify. I kept coming to work and pretended not to
notice when Mr. Carter disappeared into the elevator with paper bag, wrapped
stacks of money tucked into his lapel and a tiny waist in the crook of his arm.
Shelia never said a word and neither did I.
I
did wonder though about the poor schmuck Mr. Carter was stealing money out from
under. Someone probably spent their whole life building this hotel and now look
at it. Everyone in town knew it as a pay by the hour hotel. We could have
probably kept it cleaner. And its reputation was shot since a woman had
recently died in her soup. I thought about the owner of this pathetic place sitting
alone in their house somewhere faithfully believing that everything they built
was being well taken care of. My thoughts were interrupted when Shelia walked
through the door. She carried the same purse with her sheet music poking out.
She looked up before she turned into the lounge and smiled at me while tucking
a piece of hair behind her ear. She sat down on the bench and it creaked. She
fixed the sheet music above the keys and smoothed her dress and she began to
play. Berlin. Like clockwork, halfway into her second song, he appeared at the
bar with his drink in hand. He got close again, leaning up against the side of
the piano to watch her. When she didn’t look up he walked over and stood behind
her, pressing the front of his body into her back.
I
heard Mr. Carter’s office door slam behind me and he walked to the front desk
where he would wait for his coconspirator to come sauntering through the front
door. He counted the green bills and organized it into stacks in front of me
now, instead of in his office. Pretending to ignore the fluttering paper in his
hands I asked about the man in the lounge.
“I told you, keep your eyes
ahead,” he said still counting.
I looked into the lounge and
saw Shelia trying to squirm and arch her back so she wouldn’t be touching him.
I didn’t want to stay quiet anymore.
“Shouldn’t
we do something? I mean, he’s sick.”
“We should,” Mr. Carter said.
He packed the money into a paper bag and folded it tightly just in time for his
guest to appear at the front door.
“Well, why don’t we?” I said impatiently.
“Because he’s the owner of the hotel,” Mr. Carter said and disappeared into the
elevator.